Tuesday, March 29, 2016

Hotel chains and travel websites in a tug of war for customers

The symbiotic relationship between hotel chains and online travel agencies has been under increasing strain for some time. While online travel agencies offer consumers a wide array of options and bring customers to hotels, they do not develop the holy grail of customer relations: brand loyalty.

from HOTELMARKETING.COM http://ift.tt/1MP55kZ

No comments:

Post a Comment