Personalisation is what separates a good and a bad hotel experience. When done well, guests will hardly notice. For them, everything just feels right. Many things can be done without asking, but it should also be possible to customise a stay based on how guests feel right there and then in the moment.
from HOTELMARKETING.COM http://ift.tt/1SeSN9S
Tuesday, March 22, 2016
Hotels need to up their personalisation game to compete
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