Three years ago, Petit Palace Hoteles, a young, modern hotel chain located in Spain, made the decision to utilize guest feedback to improve guest experiences, increase the number of returning visitors, and boost the number of direct bookings.
from HOTELMARKETING.COM http://ift.tt/2e3r2nH
Thursday, October 20, 2016
Hotel case study: How one hotel group leveraged guest feedback to increase bookings
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