Human engagement alone is not going to be a key differentiator for hotels. OTAs are engaging with consumers on a technology level, and that engagement is often much more relevant than somebody speaking to me at a hotel.
from HOTELMARKETING.COM http://ift.tt/2Ahunfe
Friday, December 1, 2017
OTAs lead in customer engagement, can hotels still catch up?
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment