Wayne O. Overton Blog
Wednesday, February 27, 2019
Cornell: Technology shifts dynamics of hotel guest interactions
Two key elements of this shift are that service providers now have fewer opportunities for direct interaction with guests, and interactions may often be the result of service failures.
from Hotelmarketing'com https://ift.tt/2UbeTAu
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Two key elements of this shift are that service providers now have fewer opportunities for direct interaction with guests, and interactions may often be the result of service failures.
No comments:
Post a Comment