When most people stay at YOTEL, they believe they're witnessing one of the hotels of the future. But when Ron Swidler, principal of branding at Chicago-based hospitality design firm The Gettys Group, stayed there, he saw something else entirely.
from HOTELMARKETING.COM http://ift.tt/2jvtRyN
Tuesday, January 24, 2017
Service with a smile: Why hotels of the future are high-touch, not high-tech
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