By focusing on A new report from Sabre and TrendWatching identifies Human Brands as one of the six mega-trends with the largest impact on the hospitality industry. to build lasting impressions human brands, we learn an important lesson: guest loyalty is something that is earned, not created.
from HOTELMARKETING.COM http://ift.tt/29g7MSY
Friday, July 1, 2016
Instead of counting interactions, build relationships with your customers
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