Almost universally these days, it seems that reservations agents view it as their job to take bookings or to provide callers with a list of available room types and rates for their requested dates - instead of helping them decide to book right now.
from HOTELMARKETING.COM http://ift.tt/29WwAky
Wednesday, July 13, 2016
Resort Reservations Agents: It’s not about what’s available but help to book now
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