OTAs have taken traffic away from airlines and hotels, and now everyone has to work harder to find and keep a traveler. The quest for self-improvement, coupled with the disruption of the sharing economy, is driving a new era in loyalty.
from HOTELMARKETING.COM http://ift.tt/2jROIzZ
Monday, January 23, 2017
How hospitality brands are re-creating the idea of loyalty
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