In its most recent study, TrustYou analyzed the guest preferences and expectations for direct hotel communication. Aside from quality amenities and services, hotels have to always make sure that the lines of communication between the hotel and the guest are open.
from HOTELMARKETING.COM http://ift.tt/2u4g6NS
Tuesday, July 18, 2017
The hotel guest’s on-site experience – communicating with the guest
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