Hoteliers are heavily invested in loyalty programs and in a drive to grow customer bases. Guests, however, are far less engaged in the programs than hoteliers realize, a new Oracle study reveals.
from HOTELMARKETING.COM https://ift.tt/2IWvC4q
Sunday, April 15, 2018
When it comes to loyalty, new study reveals split in the perception of hoteliers and their guests
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